INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

The average delivery time is around 14-25 business days depending on country of destination and post office operating hours.

Usually during business hours. (Monday to Friday, 9am-5pm) but that will depend on your local delivery service.

Yes, all returns are accepted within 14 days after receiving the item. All products should be returned in original package and return delivery costs paid by the returner. Proof of original delivery and proof of postage should then be emailed to info@yorkiepage.com in order to obtain the refund.

Your order may be subject to import duties and taxes once the shipment reaches your country. Tax fees may vary depending on the country the order is shipped to. Each country/state has its own threshold after which the tax will be applied. You should contact your customs office for specific amounts and percentages.
The store cannot control and is not responsible for any duties/taxes applied to your package and will not cover any additional charges for customs clearance. Note, in rare occasions custom agents may delay delivery of some packages.

Damaged items can be exchanged. Please email info@yorkiepage.com to get a new item or refund.

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